Build a powerful, intelligent customer support agent for banks using IBM watsonx Orchestrate.

In this hands-on workshop you will:

• Create an agent that connects to a (fictional) core banking API to answer balance queries.

• Build a product/FAQ agent using Retrieval-Augmented Generation (RAG) over your own knowledge base.

• Integrate LLMs like Granite, Apertus and Gemini

• Extend capabilities with agent catalog tools (e.g., write emails, create JIRA tasks).

• Orchestrate multiple tools and models so the agent adapts dynamically to user intent - just like a real support agent.