Human-centered design beyond interfaces

Host: Prof. Gudela Grote

Organizer and Session Chair: Dr. Kim Helmersen

Artificial intelligence (AI) presents important opportunities for work and for individuals, companies, and societies. However, we are yet to fully understand how AI will alter the fundamental characteristics of jobs as they are currently designed, and how jobs should be designed when working with AI (Parker & Grote, 2022). The dynamic field in-between the design of work with AI in mind and the design of AI with work in mind occupies the researchers initiating this track at the interface of technology development and work and organizational psychology. While human-centeredness often associates interface design enhancing user-experience, in this track we go beyond this definition, presenting and discussing ways that AI can be designed with human work in mind. Three interactive talks report on the newest research on why and how human-centred AI-design in the fields of healthcare, construction and railway can enhance both job quality, motivation and satisfaction. The research talks are followed by an industry-perspective from 1-2 start-ups. Building on these insights, participants are then provided the opportunity to experience and reflect on the various roles and perspectives in the AI-driven transformation of work and organization through a workshop, before the learnings of the day are rounded up in a closing discussion.